Returns Policy

  • The 30 day returns date will start from the date of shipment.
  • All labels are still attached on the product (including the care instructions, size tags, and barcode).
  • The product has not been worn (except to try on for size).
  • The product has not been soiled or damaged.
  • The product has not been altered by you in any way.
  • The goods are deemed to have a manufacturing fault, assessed by the online or in-store team.
  • Different from a style pictured or described.
  • There are no returns or exchanges on make-up, pierced jewellery, underwear, pantyhose, stockings, bodysuits/ leotards or swimwear. This merchandise is final sale and cannot be refunded, exchanged or credited unless there it meets the statutory rights outlined by the ACCC.
  • If you are returning an item that is part of an offer such as a 2 for 1 or buy one get one free, the refund amount will reflect the price you have paid on this offer and not based on the original price of the item/s individually.
  • If you are returning a sale item, please refer to the below drop down menus for the guidelines to return to Online or an Ally Fashion retail store.

Choose Country Location

Returns to Ally Fashion Online

For online returns, a customer may choose between a credit voucher or refund only, providing the above return conditions have been met (refer to specific payment Terms and Conditions). Unfortunately, we’re unable to assist with exchanges at this point in time. Sale product may be returned for a credit voucher providing the above conditions have been met. Please note: We cannot process refunds to American Express.

Return your items with Parcelpoint or post your order back to our Online HQ.


How to Return Your Order to Our Online HQ

  • 1. Download and complete our Return Request Form
  • 2. Include a copy of your original invoice and your completed Return Form in your parcel.
  • 3. Post it back to our Online HQ. Please use the correct payment shipping methods for all returns, as Ally Fashion is not responsible for the return costs.

Ally Fashion Online HQ

Unit 10/1 Hordern Place

Camperdown

NSW 2050


How to Send in Your Return with Parcelpoint

We’ve improved our returns service! You can now return through your local Parcelpoint store in over 1,300 locations. Open 7 days a week, early until late.

  • 1. Simply enter your Order ID and Email in the form below.
  • 2. You will be redirected to the Parcel Point website to finalise your return. Select location and add your payment details. You will be charged a flat fee of $7.80 to return your items.
  • 3. The return label will be available to download and print on the next screen, and a copy will also be sent to your email address.
  • 4. Attach the return label to your order and drop off at your Parcelpoint store and you’re done!
  • 5. Once your online return is received, refunds can take up to 3-5 business days. You will receive an email confirmation when your return has been processed.

Create Return

Returns to an Ally Fashion Retail Store

You can return your online orders to an Ally Fashion Retail Store for an exchange, credit voucher, or refund providing the above return conditions have been met.

  • Online Exclusive stock purchased online can be returned to any Ally Fashion Retail Store for a refund, credit voucher or exchange.
  • Sale product may be returned for an exchange or credit voucher only.
  • If purchased via Afterpay or Zippay you may return to any retail store for a credit voucher or an exchange.
  • If purchased via Laybuy you may return to any Ally Fashion retail store for an in-store credit voucher only.
  • If purchased via PayPal or credit card, you may return to an Ally Fashion retail store for a refund, in-store credit voucher, or exchange.
  • Please note that exchanges are subject to availability.
  • Promotions online may differ from in-store promotions - vice versa.
  • We cannot process refunds to American Express.

Returns with Zippay

Online Orders

You are eligible to return your online zipPay order to our Online HQ for a refund or credit voucher, provided the above return conditions have been met. Please note the Online HQ does not accept exchanges.

You can also return your online order to any Ally Fashion store for an exchange or credit voucher.

Unfortunately, we do not offer refunds in store for online zipPay orders.

In-Store Purchases

All purchases made in store may be returned to any of our Ally Fashion stores for a refund, credit voucher, or exchange of equal or lesser value provided the below conditions have been met. The Online HQ does not accept any returns for in store purchases.

Returns with Afterpay

Online Orders:

You are eligible to return your online Afterpay order to our Online HQ for a refund or credit voucher, provided the above return conditions have been met. The Online HQ Centre does not accept exchanges. You may also return your online Afterpay order to any Ally Fashion store for a credit or exchange of equal or lesser value.

In-Store Purchases

All purchases made in-store may be returned to any of our Ally Fashion stores for a refund, credit voucher, or exchange of equal or lesser value provided the below conditions have been met. The Online HQ does not accept any returns for in-store purchases.

Returns with Laybuy

Online Orders

If you purchase using Laybuy online, you can return any full priced item within 30 days for a full refund or credit voucher, providing the return conditions have been met. Unfortunately, we do not offer exchanges at Online HQ.

Please contact Laybuy direct if a payment issue occurs.

In-Store Returns

Providing the return conditions have been met, you can return your online Laybuy order to any Ally Fashion retail store for an in-store credit voucher only.

Returns to Ally Fashion Online

For online returns, a customer may choose between a credit voucher or refund only, providing the above return conditions have been met. (Please refer to specific payment Terms and Conditions). Unfortunately, we are unable to assist with exchanges at this point in time.

  • Shipping and handling costs are not refundable.
  • You are responsible for the cost of returning goods to Ally Fashion's Online HQ and re-shipping costs back to New Zealand ($15 AUD).
  • When purchasing you will be charged according to your country currency and its conversion rate.
  • Ally fashion is not liable for any discrepancies in pricing.
  • Sale product may be returned for a credit voucher providing the above conditions have been met.
  • Please note we cannot process refunds to American Express.
  • Any parcels not delivered for any reason, and is requested to be sent out will incur a $15 fee, this also includes any order being returned via the Return to Sender (RTS) System through Australia Post if requesting a refund or credit voucher, the $15 charge will be deducted from the returning order total.
  • Please use the correct payment shipping methods for all returns, as Ally Fashion is not responsible for these return costs.
  • If you have not met all policy and procedure requirements, our online customer service team will notify you via email to inform you of this outcome.

For online returns, a customer may receive an online credit voucher providing the above return conditions have been met. Unfortunately, we are unable to assist with refunds or exchanges, please return the unwanted item(s) to Online HQ.

  • Any parcels not delivered for any reason, and is requested to be sent out will incur a $30 AUD fee, this also includes any order being returned via the Return to Sender (RTS) System through Australia Post if requesting a refund or credit voucher, the $30 AUD charge will be deducted from the returning order total.
  • Please use the correct payment shipping methods for all returns, as Ally Fashion is not responsible for these return costs.
  • Shipping and handling costs are non-refundable.
  • You are responsible for the cost of returning goods to Ally Fashion's Online Distribution Centre.
  • International customers may also be charged freight cost depending on the country you are returning the item(s) from.
  • When purchasing you will be charged according to your country currency and its conversion rate.
  • Ally fashion is not liable for any discrepancies in pricing.

Gift Cards & Online Credit Vouchers

Ally Fashion gift cards & online credit vouchers are non-refundable, non-transferable and cannot be redeemed for cash. Store gift cards & online gift cards are valid for 3 years.

Credit Vouchers in-store and online are only valid for 12 months.

In-store gift cards can only be used once and if there is any remaining amount not used this will be transferred to a paper credit voucher. The remaining amount is to be redeemed within 12 months of the date that appears on the receipt.

Unfortunately, in-store gift cards & credit vouchers cannot currently be redeemed online.

When will I receive my refund?

Once your online return is received, refunds can take up to 3-5 business days. Depending on your financial institution your refund may take anywhere between 5-7 days for processing. Refunds will be processed via your original method of payment only. If you have not received your refund within 14 days please contact us directly via email at: allyinfo@allyfashion.com

No invoice was included in my parcel?

All invoices are emailed directly therefore no paper copy is provided in your parcel. Any returns to stores directly can be completed by showing invoice confirmation via email and quoting your order number.

Can I use my store credit online?

Unfortunately, all in store gift cards and credit vouchers cannot be used for online purchases and must be redeemed in store only.

What happens if my order is faulty?

If any items are received with a manufactured faulty please email our online team directly at: allyinfo@allyfashion.com and be sure to include the following:

  • Order number
  • Style number and size
  • Picture of the fault
  • Description of the issue