AFTERPAY IMPORTANT INFO
AFTERPAY RETURNS - THE BASICS
When you pay using the Afterpay service, you may return non-sale item(s) for a full refund through our Ally Fashion online distribution centre providing the return conditions have been met. Sale items discounted at 50% or more returned will only be eligible for an online credit. Please note Ally Fashion is not able to accept exchanges or returns for make-up, makeup tools, pierced jewellery, headphones, underwear, pantyhose, stockings, bodysuits/ leotards, swimwear, facemasks, hand gel, hair accessories, hats, pillows, nail accessories, and drinkware. This merchandise is final sale and cannot be refunded, exchanged, or credited unless there it meets the STATUTORY RIGHTS outlined by the ACCC.
Store returns with Afterpay: refunds are not able to be processed in-store at this time; however you may exchange your item in-store for another size OR another item of equal or higher value or receive an in-store credit voucher which will be valid for 12 months from the date of issue.
Please note: if a product is out of stock please allow our Online Team handling time to source the product or reverse the transaction.
AFTERPAY RETURNS: FOR A REFUND ONLINE
If you purchase using Afterpay, you can return any full-priced item within 30 days for a full refund of any payments made to-date - providing the return conditions have been met. Please contact Afterpay direct if a payment issue occurs.
To return your Afterpay purchase to our online Customer Service team:
1. Download and complete our Return Request Form
2. Include a copy of your original invoice and your completed Return Form in your parcel.
3. Post it back to our Online Distribution Centre:
ALLY NSW DISTRIBUTION CENTRE
Ally Fashion Online HQ
1A Hordern Place
All returns will be processed within 5 to 7 business days of receiving your parcel.
AFTERPAY RETURNS: IN STORE
When purchasing via Afterpay, you may exchange an item in store for another size, or another style.
Exchange for higher value:
- If your exchange is of a higher value than your original purchase, the difference will need to be paid in store at the time of the exchange. There will be no change to your original payment arrangement with Afterpay.
- The additional payment cannot be made using an Afterpay barcode and can only be made using cash, eftpos, credit card, gift voucher, or credit card.
- The additional payment will be subject to the Ally Fashion Returns Policy. Only the portion of the payment made using Afterpay can be refunded.
Exchange for equal value:
- If your exchange is for equal value, there will be no change to your original payment arrangement with Afterpay.
*No exchange will be made for a lesser value product.
I KEEP GETTING DECLINED TO USE AFTERPAY
Afterpay takes a number of variables into account when approving transactions. Please contact Afterpay if you would like assistance.
THE NITTY GRITTY
To make a purchase using Afterpay the minimum spend must be $30.00.
The payment arrangement is made with Afterpay and they will approve payments at time of order. For first time Afterpay customers the first payment will be charged at the time of purchase. Existing Afterpay customers' first payment will be charged 14 days from date of purchase. The full payment schedule will be provided to you at time of purchase.
If you fail to make a payment you will be charged a late fee of $10 and if still overdue an additional $7 will be charged one week later.
Both online and in-store gift cards are unable to be purchased using Afterpay.
*We recommend customers select AusPost Insured if placing an order over a certain amount, as we do not cover or replace any orders that are Lost in Transit by Australia Post.
If you are unsure of what the next step is, please contact our Customer Service Team at firstname.lastname@example.org or call us directly on (02) 9517 2666.
Opening hours are Monday - Friday 9am - 5pm (AEST).
Before returning an item make sure your order is within 21 days of receipt and please note we do not provide refunds for pierced or regular jewellery, swimwear, bodysuits, or make-up. This merchandise is final sale and cannot be refunded, exchanged, or credited unless there it meets the STATUTORY RIGHTS outlined by the ACCC.
PLEASE NOTE: Gift Card & EGift Vouchers are excluded from Afterpay Transactions.