If you need any assistance, please contact our customer care team.
Returns & Refunds
HOW DO I RETURN ONLINE
REPACK YOUR ITEMS
Reseal your parcel. No packaging? No problem! Simply purchase a sealable, waterproof satchel from your post office.
LOG IN TO OUR RETURNS PORTAL
Click "Start A Return" to begin the process. You will need your order number and email or postcode.
SUBMIT YOUR RETURN
Once you submit your return, you will receive a postage label directly to your email. Print this label and place it on your parcel.
HOW DO I RETURN INSTORE
MAKE SURE ALL TAGS ARE STILL ATTACHED
Items must be unworn and unwashed and the tags still attached, including the size tag, care tag and barcode.
HAVE YOUR ITEMS & RECEIPT READY
Make sure you bring your receipt along and the card you originally used to purchase this item.
TALK TO OUR FRIENDLY IN-STORE TEAM
Our in-store staff can assist you with any refunds or exchanges. please note if purchased with afterpay, Klarna, Laybuy or Zip Pay online our team will not be able to provide a refund instore.
RETURNS & REFUNDS FAQS
WHAT'S YOUR RETURN POLICY
Free Quick & Easy Returns In Store:
Enjoy easy and free returns in store!
Online Orders paid with Afterpay, Klarna, Laybuy and ZipPay are unable to be refunded in store. Our in store team will be happy to provide a store credit or exchange.
Your experience is important to us, and we want you to be satisfied with your purchase. If the products you’ve purchased are faulty, wrongly described, or different from the sample shown we do apologise. We’re more than happy to process a refund or exchange providing the item is in stock. Just follow the returns process below in-store or online.
Change Of Mind Returns
We’re sorry things didn’t work out for you, here’s the good news: You get 45 days to return your items starting from the day of shipment.
Here’s the fine print:
- All tags must still be attached on the product, including the care instructions/size tag and barcode tag.
- Items must be unworn and unwashed (except to try on size).
- NO returns or exchanges on make-up, makeup tools, pierced jewellery, headphones, underwear, pantyhose, stockings, bodysuits/leotards, swimwear, facemasks, hand gel, hair accessories, hats, pillows, nail accessories & drinkware. This merchandise is final sale and cannot be refunded, exchanged or credited.
- NO refunds on sale items discounted at 40% off or over – These items can only be returned for an online credit.
- All accessories, bags, shoes & kids wear can only be returned to our online warehouse – They cannot be returned in store unless it meets the statutory rights outlined by the ACCC.
WHAT'S YOUR CHRISTMAS RETURN POLICY?
We get it; not every gift works out! While we usually offer a 45 day return policy, we wanted to make your holiday period stress free. Enjoy extended returns in store and online from the 1st December, 2022 to the 31st January, 2023.
HOW DO I RETURN MY PACKAGE?
You have 45 days from the purchase date to enjoy free and easy returns in store! You can return your online orders to a Ally Fashion store for an exchange, credit voucher or refund providing the return conditions have been met.
- Please note online orders paid with Afterpay and ZipPay are unable to be refunded in store – Our team will provide you with a store credit or exchange.
- Sale products (discounted at 40% off or over) may be returned for an exchange or credit voucher only.
- Exchanges are subject to availability.
- We cannot process refunds to American Express.
- Unfortunately, we cannot accept returns of You + All product to any Ally Fashion retail store and vice versa.
- Promotions online may differ from in-store promotions.
You have 45 days from the date of shipment to return or exchange your items online. Click the link here and follow the steps.
If you are returning an item that is part of an offer (e.g. 2 for 1 or buy one get one free) the refund amount will reflect the price you have paid on this offer and not the original price of the item/s individually.
HOW DO I EXCHANGE AN ITEM?
Items bought in store can be exchanged in any Ally Fashion store, providing there is available stock. Items purchased online can be exchanged through our return’s portal here. See the below details:
- Free exchanges are offered on original orders received back to us within 45 days from the delivery date.
- Exchanges will be processed once your shipment has been picked up by the postal carrier.
- Exchanges will be shipped with standard post.
HOW LONG WILL MY REFUND TAKE?
- Once your online return is received, our team will be in touch within 2 business days.
- Depending on your financial institution your refund may take anywhere between 5-7 days for processing.
- Refunds will be processed via your original method of payment only.
- If you have returned a sale item (discounted at 40% or over), you will be issued with an online credit which will be emailed to you within 3-5 business days.
- If you have not received your refund or credit within 14 days, please contact us.
I AM OUTSIDE OF THE RETURNS POLICY, CAN I RETURN?
Over 45 days? Unfortunately, you can no longer return your items for a refund or exchange.
We’re sorry to hear that you’ve received an item that’s not in perfect condition. If the items you’ve purchased are faulty, wrongly described, or different from the sample shown, we’re more than happy to process a refund or exchange. Please contact our dedicated support team here: email@example.com.
DO YOU RETURN THE SHIPPING CHARGE?
A $8.00 fee will be deducted from your refund for the use of the return postage label, shipping and handling fees.
CAN I RETURN A GIFT VOUCHER?
Ally Fashion gift cards & online credit vouchers are non-refundable, non-transferable and cannot be redeemed for cash.